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Comcast: the only reason we're not ripping you off is ...

submitted by mintbbb

9 years 8 months 3 weeks ago

Controversy

Tim David called Comcast to report that his self-installation after a move was running into troubles and was promised a no-charge service call.

But after the call, Comcast sent him a bill for $181.94. After more than an hour on hold for a supervisor, he was given a high-pressure wheeler-dealer patter offering some credit and some freebies that would partially offset the bill. Finally, he played back the recording of the original rep's promise of a free service call, and the supervisor agreed to waive the charge. (boingboing)

7 Comments

We can't remove the made up charges is Comcasts way of "negotiating".
FUCK YOU Comcast!

*promote

Promoting this video and sending it back into the queue for one more try; last queued Monday, August 11th, 2014 2:22pm PDT - promote requested by eric3579.

jokingly says...

These commercials for DirecTV are too long.

Sniper007 says...

That "manager" is a Filipina. I know those accents. I'm married to one.

I think you're right....and me too (well, to be honest she's a 1/2 Flip)

That "manager" is a Filipina. I know those accents. I'm married to one.

He's way too polite with this entity. He should have called back in person with a shotgun.

Comcast fucked me over for years. I left them for Verizon. They fuck me over marginally less. That's not a testament if the favor of Verizon; fuck them all.

Is there not a regulatory body this could be sent to in America?

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