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Comcast: the only reason we're not ripping you off is ...

submitted by mintbbb

9 years 8 months 2 weeks ago

Controversy

Tim David called Comcast to report that his self-installation after a move was running into troubles and was promised a no-charge service call.

But after the call, Comcast sent him a bill for $181.94. After more than an hour on hold for a supervisor, he was given a high-pressure wheeler-dealer patter offering some credit and some freebies that would partially offset the bill. Finally, he played back the recording of the original rep's promise of a free service call, and the supervisor agreed to waive the charge. (boingboing)