Verizon strikes again...
tags:
Stumble Thisfound on dslreports.com:
Eyeless Writer had taken notice of last year's story about Verizon's dubious math skills (.002 dollars = .002 cents) and decided to call Verizon Wireless 56 times to see if they're consistent about informing customers when it comes to pricing. Only two questions were asked of the wireless carrier:
•What is the data overage rate for the basic 10MB data plan for $29.99?
•What is the data roaming rate in Canada on the Core Choice 450 plan?
Their answers may (or may not) surprise you...
Eyeless Writer had taken notice of last year's story about Verizon's dubious math skills (.002 dollars = .002 cents) and decided to call Verizon Wireless 56 times to see if they're consistent about informing customers when it comes to pricing. Only two questions were asked of the wireless carrier:
•What is the data overage rate for the basic 10MB data plan for $29.99?
•What is the data roaming rate in Canada on the Core Choice 450 plan?
Their answers may (or may not) surprise you...
And for those that have 30 minutes to kill as well as a frontal lobe or a cerebellum, the .002 dollars = .002 cents video is here.
.......................
I particularly like the guy here who puts him on hold for seven minutes, only to give a wrong answer (!)
like a comment in the other video thread, i don't see why they just don't measure it in megabytes. the confusion obviously comes from the decimal.
Given the flap about this, I'm amazed that no-one, even some enterprising young managerial whiz kid with and eye on the top of the management heap, hasn't kicked this problem in the nuts with a steel toe boot.
I mean, how hard is it to have their developers write a simple app that takes the current rate and spits out an answer that matches the customer's query no matter how they phrase it (per kilo/mega bit/byte Canada/USA overage/regular etc)? All displayed answers in dollars or cents. That's an entry level task for crying out loud....for a manager or a developer.