Full Story:
http://www.davecarrollmusic.com/story... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.
19 Comments
visionepsays...Here's the actual link for anyone interested.
http://www.davecarrollmusic.com/story/united-breaks-guitars
tsquire1says...oh man, they broke his guitar and thats horrible. But a taylor? Oh my Odin, what assholes
MarineGunrockThis guy obviously has no skill with customer service representatives.
Remember, kids: The squeaky wheel gets the grease.
winkler1Seems like he's quite skillful at getting his case out, getting exposure for himself and giving them bad PR... what are your CSR techniques MGR?
ant*comedy
siftbotAdding video to channels (Comedy) - requested by ant.
wax66>> ^MarineGunrock:
Remember, kids: The squeaky wheel gets the grease.
I hear a LOT of squeak in this song. Then again, I hear it in all country music.
Upvote for consumer activism.
XaxGuy has all the charisma of a brick, but no doubt United being a great big fucking asshole will more than compensate him for the cost of the car via the song/video.
Razorsays...To do such a thing to a Taylor is a major crime =(
jimnmsI have no experience with United, but I flew on, I think it was Continental, and they broke something that I paid $1000 for. It took 6 months, but I got full compensation for what I paid, even though it only cost me $400 have it fixed.
The odd thing is, they never even looked at it. It was damaged on the way to my destination. When I got home, I went to baggage claim, set the bag down and told the guy at the counter that they broke my shit. He asked me if I knew how much it was worth, I told him I didn't know, but I paid $1000. He put that on the ticket and gave it to me and said someone would contact me. He never opened the bag, so for all he knew I could have had it stuffed with pillows.
No one ever contacted me, but like MGR said, "The squeaky wheel gets the grease." I made dozens of calls until I finally got someone who told me to fax them a receipt with a copy of the damage claim form. I faxed them the info with a lengthy letter explaining in detail everyone I talked to and everything I did. A few weeks later, I got a letter with an apology and a check for the full amount I paid.
I think airlines make you run in circles in hopes that people will give up, but if you keep pushing they'll pay up.
At first I felt bad for taking the money. I had already paid out of my pocket the repair costs. I thought about keeping $400 to cover what I paid and sending the rest back, but after reflecting on what I had to go through, I figured I'd earned it.
siftbotTags for this video have been changed from 'guitar, band, revenge, pr, bureacracy, airline, plane' to 'guitar, band, revenge, pr, bureacracy, airline, plane, Sons of Maxwell' - edited by notarobot
notarobotSons of Maxwell are from *Canada.
siftbotAdding video to channels (Canada) - requested by notarobot.
notarobot>> ^MarineGunrock:
This guy obviously has no skill with customer service representatives.
Remember, kids: The squeaky wheel gets the grease.
Yeah, I can't imagine a wheel getting much more squeaky than 1.3 Million hits on Youtube in a week.
This music video is going to cost United Air a lot more money than simply offering good service in the first place.
videosiftbannedmeAnd this just in: http://www.youtube.com/watch?v=Ay7hFIYQFnw
Class act, I have to say.
notarobotSong Two and Song Three are also on the sift.
Deano*promote because I just saw this and it's awesome.
siftbotPromoting this video back to the front page; last published Wednesday, July 8th, 2009 11:09am PDT - promote requested by Deano.
siftbotUnited Airlines smashes $10,000 guitar has been added as a related post - related requested by PlayhousePals on that post.
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